Shipping policy

Last updated: September, 14, 2026

Thanks for shopping with Paper Crafts Ideas! We ship handmade, personalized items with care.

Order Processing Times

  • Personalized physical items: Made to order in 10 business days. Every piece is personalized and handmade after you order.
  • Rush? Email us—if our schedule allows, we’ll try to help.

Shipping Methods & Rates

  • We currently ship to the United States and Select Countries in Latin America, Asia and Europe with tracked services.
  • Rates: calculated at checkout based on weight and destination (you’ll see options and prices before paying). Peak-season note: October 4 – January 17, USPS applies holiday surcharges, so shipping may cost slightly more during that period. The exact price is always calculated at checkout.
  • From time to time we offer free shipping promotions; they’ll be clearly displayed when active.

Tracking & Notifications

  • You’ll receive a shipping confirmation email with tracking as soon as your order leaves our studio.
  • Tracking may take 24–48 hours to update after pickup.

Address Accuracy & Changes

  • Please double-check your shipping address at checkout.
  • If you need to change it, contact us ASAP at hello@papercraftsideas.com.
  • Orders already in production or shipped can’t be rerouted; we’re not responsible for delays or losses due to an incorrect address.

Delivery Times

  • Carrier delivery estimates shown at checkout are estimates, not guarantees. Weather and carrier volumes can affect transit times.

Lost, Delayed, or Stolen Packages

  • If tracking shows “delivered” but you didn’t receive it, please check with household members and neighbors, and contact the carrier.
  • Email us within 7 days at hello@papercraftsideas.com—we’ll guide you with a carrier claim and do our best to assist. (Replacements/credits are handled case-by-case once the claim is reviewed.)

Damaged in Transit

If your order arrives damaged, we've got you: email us at hello@papercraftsideas.com within 7 days of delivery with your order number and clear photos of the item and its packaging. After review, we'll offer a replacement or store credit. You never have to deal with the carrier — if a claim is needed, we handle it on our end. Please keep the item and packaging until we confirm next steps.

Returns

Because our items are fully personalized and made to order, we don’t accept returns or exchanges. For full details, see our Returns & Refunds Policy.

International Shipping 

We currently ship to select countries in Latin America, Asia, and Europe. Every order is made to order in 10 business days; once shipped, international transit times vary by destination. Rates are calculated at checkout based on weight and destination. Customs duties, import taxes, or fees imposed by your country are not included and are the responsibility of the recipient.

Undeliverable / Returned Packages

If a package is returned to us due to an incorrect address or multiple delivery attempts, we can reship it once we receive a new shipping fee.

Questions about your shipment? We’re happy to help: hello@papercraftsideas.com.